Customer care
Everything you need to know
Shipping, returns, sizing, care, and the answers to the questions we hear most.
How we work
Buying with confidence
Every O Collection order is insured, tracked, and backed by real support. Below is the short version — shipping, returns, care, and a full FAQ. Anything else, reach out and a real person will answer.
The essentials
Shipping, returns & care
Shipping
Complimentary insured shipping to the Americas and Europe. Ready-to-ship pieces leave in 1–3 business days.
Returns
30-day returns on unworn pieces in original condition. Custom and engraved pieces are final sale.
Care & sizing
Complimentary resizing within 60 days on eligible rings. Keep gold away from chlorine and perfume.
FYI
Frequently asked questions
The details, before it ships.
Is your jewelry solid gold?
Yes — every piece is solid 14k gold, never plated or filled. Gold weight is noted on your certificate for qualifying pieces.
Are the gemstones natural?
We use both natural and responsibly lab-grown stones depending on the piece; the type is always disclosed on the product page.
How long will my order take?
Ready-to-ship pieces leave in 1–3 business days. Made-to-order and custom pieces take 1–3 weeks, noted on the product page.
What is your return policy?
Unworn pieces can be returned within 30 days for a refund or exchange. Custom and engraved pieces are final sale.
Do you offer ring sizing?
Many rings can be sized to order — leave a note at checkout or contact us. Complimentary resizing within 60 days on eligible styles.
How do I care for my pieces?
Keep gold away from perfume, chlorine, and abrasives. Rinse in warm water, dry with a soft cloth, and store pieces separately.
Still have a question?
Talk to us
Sizing, stones, custom commissions, or an order already placed — we usually reply within one business day.