At O Collection, we believe the journey should feel just as special as the destination — that’s why we ship every order globally with fast, secure service. Global Express Shipping with DHL All orders ship via DHL Express Enjoy fast, reliable delivery in 3–5 business days worldwide. Order processing time: Products are made to order and personalized to your size. Orders ship within 7-10 business days , excluding weekends and holidays. Fully tracked & insured: Your parcel is fully insured and includes real-time tracking from dispatch to doorstep. Customs & duties: Duties and taxes may apply depending on your destination. These are calculated and displayed at checkout or collected upon delivery per local regulations.

We craft each piece with intention. If something doesn’t feel just right, we're here to make it better. Returns You may return unworn, full-price items within 15 days of delivery for a refund or store credit. Items must be in original condition, unaltered, and include any packaging (gift box, pouches). Return shipping is the customer’s responsibility unless the item arrives damaged or defective. Exchanges Exchanges are available within 30 days for items of equal or greater value — we’ll gladly cover return shipping in this case. How to Start a Return or Exchange Email our support team at inquiries@ocollection.co with your order number. We will provide you with all the return information and help you every step of the way. Refund Processing Once we receive and inspect your return, your refund or store credit is issued within 3 business days. Final Sale Personalized, engraved, or final sale items (e.g., limited editions) are non-returnable .

Customer Info

Q: Warranty

All O Collection jewelry includes a 1-year craftsmanship warranty . This covers any manufacturing defects, but not damage from wear and tear. For repairs or questions, contact our care team — we’re happy to help keep your pieces glowing.

Customer Info Center

Find information about shipping, returns & exchanges and warranty in the sections below. If you have any questions not answered here get in touch with our support team in the form below.

At O Collection, we believe the journey should feel just as special as the destination — that’s why we ship every order globally with fast, secure service.

Global Express Shipping with DHL

All orders ship via DHL Express
Enjoy fast, reliable delivery in 3–5 business days worldwide.
Order processing time:
Products are made to order and personalized to your size. Orders ship within 7-10 business days, excluding weekends and holidays.
Fully tracked & insured:
Your parcel is fully insured and includes real-time tracking from dispatch to doorstep.
Customs & duties:
Duties and taxes may apply depending on your destination. These are calculated and displayed at checkout or collected upon delivery per local regulations.

We craft each piece with intention. If something doesn’t feel just right, we're here to make it better.

Returns

You may return unworn, full-price items within 15 days of delivery for a refund or store credit.
Items must be in original condition, unaltered, and include any packaging (gift box, pouches).
Return shipping is the customer’s responsibility unless the item arrives damaged or defective.

Exchanges

Exchanges are available within 30 days for items of equal or greater value — we’ll gladly cover return shipping in this case.

How to Start a Return or Exchange

Email our support team at inquiries@ocollection.co with your order number.
We will provide you with all the return information and help you every step of the way.

Refund Processing

Once we receive and inspect your return, your refund or store credit is issued within 3 business days.

Final Sale

Personalized, engraved, or final sale items (e.g., limited editions) are non-returnable.

All O Collection jewelry includes a1-year craftsmanship warranty. This covers any manufacturing defects, but not damage from wear and tear. For repairs or questions, contact our care team — we’re happy to help keep your pieces glowing.